Morality changing according to context

I thought this article defending Twitter outrage was interesting, perhaps largely because I finally understood why people defend mob mentality (short answer, at its best it is one of the few purely democratic versions of social advocacy and activism). First, to his credit, I was heartened to see the author acknowledge how dangerous Twitter mobs can be for even "ordinary" people ("All the while aware that if we get it wrong, at some point Twitter may turn our way, set to destroy. No one is off-limits."). But he argues that this is (1) not unique to Twitter and (2) not a downside, but a feature of the Twitter/Internet mob:

If the ruthlessness on Twitter shocks you, well, it isn’t a ruthlessness only found there. This ruthlessness is everywhere—you may be projecting. Our economy and political system operate on a lack of forgiveness. We bring our children up now with zero-tolerance policies in the schools—can we really be surprised if we and they use them elsewhere? One bad credit report, one bad night at the hospital with a $30,000 bill and no insurance, one firing, one bad book, one bad tweet and you’re gone, consigned to a permanent underclass status forever. No way out. Our president had to make a deal with a few major companies to hire the long-term unemployed because not having a job became the quickest way to never get hired—we’ll see if the companies follow through. If there’s no forgiveness online it’s because there’s no examples of forgiveness anywhere in American life.

Meanwhile, underneath the prevalence of the public apology is a great public wrong. And so we, the public, we want someone to do something. We want the offending column fixed, the black woman comedian hired, the bill to pass, banks to lend safely, clean drinking water, health care, a job, even just a book recommendation we can count on. We want action on whatever it is, and we go to Twitter for it, feed fatigue and all, because there, unlike just about everywhere else, we still get what we’re after.  Twitter, for all the ridiculousness there, is one of the few places where there’s accountability at all for any of this. While it may feel dangerous that no one is above being taken down by Twitter, it also means that in its way, it is the one truly democratic institution left. It may be terrifying that it is the one place you have to be more careful than most, but that is also why, for now, it still matters.

So in the first paragraph he argues that Twitter social shaming is no different than any other ruthlessness we encounter in real life, e.g. become a felon and become politically disenfranchised. But then in the next paragraph he says that Twitter is there so we can actually right these wrongs. And the great thing about Twitter is that "we, the public" decide which wrongs deserve to be righted through social shaming and which we don't care as much about. (Interestingly, that's also how the ancient Romans determined which gladiators lived or died -- following the desires of the mob. Also interestingly, there was a far greater uproar about a racist tweet referencing the AIDS crisis in Africa then there ever were outraged tweets about the AIDS crisis in Africa. Also "we, the public" was also how we oppressed gay people, kept down black people, and hunted communists for decades.)

The problem with this line of thought is that Twitter isn't actually a democracy, primarily because Twitter and all other mobs = unconstrained lawlessness. Democracies abide by rules and procedures, and that goes double for justice systems within democracies. Twitter does not. No one is counting votes. No one is making sure that no one is voting twice or unduly influencing others to vote their conscience. In fact, there is every evidence that people fear the social shaming mob and consequently self-censor and sanitize themselves on Twitter and other social media so as not to become collateral damage (even the author of the original article admitted that he kept himself from tweeting certain things, afraid that "someone would get unreasonably angry at me for it" and argues at the end that he has to be more careful on Twitter than he is in other forums). And what are the rules or procedures for determining who deserves our collective ire? Is it the person without insurance with the large hospital bill? Any more or less so than the woman who tweets racist jokes? The child who has violated the zero tolerance policy at school? Should we forgive one and not the others? Does it depend on if the person without insurance couldn't obtain insurance or if they were just too lazy or cheap to get it themselves? Or if the child came from a disadvantaged background? Or if the racist joke was tongue in cheek? Or if it was made right before a transcontinental flight without Wifi? And how can we make these nuanced determinations in a way that ensures some degree of due process? And is there an Twitter Innocence Project out there exonerating those that have been socially shamed but are more innocent than we originally believed? Or are we pretty sure that mobs never make mistakes? If someone hits economic rockbottom, they could always declare bankruptcy, which disappears after a certain number of years. This and other legal safeguards blunt the ruthlessness of much of life. Are there similar safeguards for people who commit social or political gaffes? Or is that the lowest people can go in our eyes?

I guess I don't quite understand this aspect of the author's pro-Twitter activism position -- is he pro or anti ruthlessness in life/Twitter? And could it be that people are ruthless on Twitter not just because they are honestly attempting to right public wrongs but because they like it and because they can and because they don't have to face the same consequences for their actions that they might normally? And if so, maybe people can understand a little better why I enjoy ruining people (see also feature comment).



Ryan Holiday references the above video:

As Louis CK put it, in our cars we seem to have a different set of values, values that apparently make it OK to be absolutely horrible towards other people. But that’s not the only place. Think about all the angry, vitriolic comments you read on the internet. People do it because they can. Because it’s anonymous and they know they won’t face any real consequences saying awful things to other people. There’s countless situations like this, we change our values because we have tacit permission to be terrible, and because no one will hold us accountable.

We tell ourselves that this is cathartic but it’s really not. Has anyone ever really felt better after punching a pillow? Or does this actually make us more angry? Does yelling really express your frustration or manifest more of it? Do you criticize the person you’re in a relationship with because it’s necessary or because it’s possible? Do you take advantage of people simply because you know you have power over them?

When deprived of these options, what do we do instead? Usually nothing. We ignore the temptation of those impulses. In the best cases, we’re left with feelings that we must address instead of blasting them at other people.

It’s a lesson all of us should consider whenever we lash out, get short, or angry with other people. Are we doing it out of genuine necessity, or are we doing it because in that context, we can? If it’s the latter, let’s question in it. Let’s ask if it’s really something we want to have in our lives and if we’d feel better if the “permission” was magically rescinded.

From Louis CK "I'd like to think I'm a nice person, but I don't know man."